Refunds & Returns

Returns & Refunds Policy

We want you to love every Luxaveli purchase. If for any reason you are not completely satisfied, we are here to help.

Returns

We accept returns within 30 days of delivery. Items must be:

• Unworn and unwashed
• In original condition with all tags attached
• In original packaging

To start a return please email hello@luxaveli.com with your order number and reason for return.

Return Shipping

Unless your item arrived faulty, damaged, or incorrect, you are responsible for the cost of return shipping. We recommend using a tracked shipping service, as we are not able to issue a refund for items lost in transit back to us.

Refunds

Once we receive and inspect your returned item we will notify you by email. If approved, your refund will be processed within 5-7 business days back to your original payment method.

Exchanges

We are happy to exchange items for a different size or colour, subject to availability. Please contact us at hello@luxaveli.com to arrange an exchange.

Non-Returnable Items

The following items cannot be returned for hygiene reasons:

• Tights and bodysuits (unless faulty)
• Earrings and pierced jewellery

Faulty Items

If you receive a faulty or damaged item, please contact us immediately at hello@luxaveli.com with photos and we will arrange a replacement or full refund at no cost to you.

Print on Demand Items

T-Shirts, Hoodies and custom printed items are made to order and cannot be returned unless faulty or incorrect.

Tracking Your Order

You can check the live status of your order, including carrier tracking once it has been dispatched, on our Track Order page.

Questions?

Email us at hello@luxaveli.com and we will be happy to help.